Shipping policy
At Zahmora, we are committed to delivering your skincare products safely, quickly, and reliably. This Shipping Policy outlines how we handle shipping, delivery times, and costs so that you can shop with confidence. Our goal is to ensure that your order reaches you in perfect condition and on time.
1. Shipping Areas
We proudly ship to English-speaking countries, including the United States, United Kingdom, New Zealand, Australia, and Canada. We are constantly working to expand our shipping options, and we aim to provide a smooth, hassle-free experience no matter where you are located within these regions.
2. Shipping Cost
We offer a flat shipping rate of $2.95 USD per order, no matter the size of your order. This rate allows us to keep shipping affordable while ensuring that your products are packaged safely and delivered securely.
3. Order Processing
All orders are processed within 1–2 business days of receiving your payment. During high-demand periods, processing may take slightly longer, but we will always keep you informed via email about the status of your order. Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package.
4. Delivery Times
Delivery times may vary depending on your location and local postal services. While we work to ensure timely delivery, please note that Zahmora is not responsible for delays caused by customs, weather, or other unforeseen circumstances.
5. Tracking Your Order
Once your order has shipped, you will receive tracking information via email. You can use this information to monitor the progress of your shipment until it arrives at your doorstep.
6. Damaged or Lost Shipments
If your order is damaged during shipping or does not arrive, please contact us immediately. We will work with you to resolve the issue, whether that means replacing the product or issuing a refund. Our goal is to ensure that every customer receives their products safely and in perfect condition.
7. Contact Us
If you have any questions or concerns regarding shipping, delivery, or your order status, please visit our Contact Us page. Our team is ready to assist you and ensure that your experience with Zahmora is smooth, reliable, and satisfying.